SMS terms
Last updated:
The program
Lockdin appointment texts are sent by Lockdin, a product of Tune Up AI Solutions LLC, doing business as Fluent. Lockdin is an online booking service for barbershops and tattoo studios. Every text is written and sent by Lockdin from numbers Lockdin owns. Shops cannot write, edit or send a message.
Each text opens with "Lockdin:" and names the shop and the barber or artist as the place and person of the appointment. STOP, HELP and START work the same way at every Lockdin number.
What we send
Shop clients: a confirmation when you book, a reminder before the appointment, and a notice if the appointment is rescheduled or cancelled. A reply about your appointment is passed to the barber or artist as a text.
Shop owners and staff: a one-time code to confirm your mobile number at signup or sign-in, a welcome text when your shop goes live, and account notices.
Lockdin sends no marketing or promotional texts, and a shop cannot use Lockdin to send any.
How clients opt in
On a shop's booking page at app.lockdin.io, after choosing a service and a time, you enter your name and mobile number. Under the mobile number field is a consent box with this text:
"I agree to receive appointment texts from Lockdin on behalf of the shop: a confirmation, reminders and any changes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help."
The box is unticked when the page opens, and the booking cannot be completed until you tick it. Lockdin records the date and time you ticked the box with your booking. You can also book by contacting the shop directly.
How shop owners opt in
During signup at lockdin.io/start, you enter your mobile number and tap "Text me a code". Under the field the page says:
"We text a code to this number to confirm it. Lockdin then sends account texts here: a welcome when your shop goes live and sign-in codes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help."
Entering the code confirms the number and your agreement to account texts. Lockdin records the time the number was confirmed.
Message frequency and cost
Message frequency varies with your bookings. A typical appointment produces a confirmation, one reminder and, only if something changes, one notice. Owners get a code each time they confirm a number or sign in with a code.
Message and data rates may apply. Lockdin does not charge for texts. Carriers are not liable for delayed or undelivered messages.
How to stop
Reply STOP to any Lockdin text. You get one text confirming you are opted out and nothing more from that number. STOP applies to every shop that texts you from that Lockdin number. Reply START to the same number to opt back in.
If you opt out, you can still cancel or change an appointment with the link in your confirmation text, or by contacting the shop.
Help
Reply HELP to any Lockdin text for the sender's name and support contact, or email support@lockdin.io.
Your number stays private
Mobile numbers and text message consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. The only company that handles them is Telnyx, our messaging provider, which delivers the texts on our behalf.
